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Shipping & Return Policy

Shipping

We take 1-2 business days to process shipping. Our cut off time is 3:00pm in PST/PDT.

U.S. Domestic Shipping:

  1. Mostly, we use USPS (U.S. Post Office) First Class Mail or Priority Mail as our main shipping method. 
  2. All shipping comes with online tracking information.
  3. Standard Shipping will take 2-7 business days.
  4. Priority Mail will take 2-4 business days.

International Shipping:

  1. Due to many countries not allow people import Supplements by personal, so we ship to Canada only. If your country allows you import Supplements by personal, please contact us before you purchase, otherwise, we’ll issue you the full refund.
  2. We use USPS (U.S. Post Office) Priority Mail as main shipping method.
  3. For Canada shipping, the delivery will take 9-15 days.
  4. All shipping comes with Tracking Number. Customer can trace the package online (usps.com).

For Express Delivery (Overnight or 2nd day) , please email us service@tcmherbs.com for a quote.

Returns

We pride ourselves on delivering the highest quality herbal products to our customers at the lowest price possible.  From the moment you enter the tcmherbsusa website to when your order is delivered to your door, we are 100% dedicated to your satisfaction.

Return Requirements:

  • Returns will only be accepted within 30 days of receipt by the customer.
  • Unopened products returned in original, sealed packaging will receive a 100% credit, up to a maximum of 6 of the same product.  Returns of more than 6 units per product are subject to a 30% restocking fee (our policy is intended to benefit end-users of our products, not re-sellers).
  • Raw herbs are guaranteed to be fresh and of the highest quality available. However, due to the specialized nature of single-ingredient Raw Herbs, we are unable to offer our normal guarantee beyond freshness and quality (i.e. no refunds for ordering the wrong herb, changing your mind, etc.).
  • Opened products (or any damaged products or products with damaged seals) will receive a 50% credit, up to a maximum of 1 open bottle per product sku (i.e. for each product, we can only accept 1 open bottle for credit; all others of the same product must be in a factory sealed container for credit).
  • Refunds are for product costs only. We are unable to refund shipping costs.
  • All returns must include either your packing slip, order number or full name / date ordered.
  • Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.
  • Returns are processed within 3 business days of receipt. Refunds are made to the same credit card or other payment method used to place the order.
  • Returns should be sent to the following address:
      Attn: Returns
     18305 E Valley Blvd, Unit #D.  La Puente, CA 91744

Please Note: If you received a different product than you ordered or your order arrives incomplete or damaged, please Contact Us immediately after receiving your order.

We hope that you enjoy shopping at Tcmherbsusa and we look forward to serving you in the future!